Enterprise, Zagreb Downtown Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Enterprise - Zagreb Downtown Information, Car Rental Instructions & Policies

Address

HOTEL WESTIN ZAGREB, ULICA IZIDORA KRSNJAVOGA 1, ZAGREB, 10000, HR

Telephone

+385994696338

Pick-up Instructions

Office located behind HOTEL WESTIN ZAGREB at Savska Cesta street.

Drop-off Instructions

Office located behind HOTEL WESTIN ZAGREB at Savska Cesta street.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -12:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 80 years old

Young Driver Fee applies at 18 - 20 years old with charge of EUR 40 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in Croatia

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Bosnia and Herzegovina Kosovo Montenegro Albania Serbia North Macedonia Slovenia Bulgaria	EUR 50 per rental
Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Show More Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom Switzerland United Kingdom	EUR 20 per rental

The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Road assistance or car replacement while driving abroad is available. Exception: The 10 km long transit from Split to Dubrovnik driving through Bosnia and Herzegovina is free of charge.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 600-3000 for other car models.

EUR 1440 for Toyota Rav4,

EUR 640 for Ford Focus O Similar,Ford Focus,Opel Corsa-e,Skoda Fabia Autom,Citroen C3,Hyundai Hb20,Toyota Aygo,Mercedes Smart For Two,

EUR 960 for Renault Megane,Vw T-cross,Jeep Renegade,Volkswagen T-roc Cabriolet,Ford Focus,Ford Focus,Skoda Octavia,

EUR 1440 for Fiat Talento,Daily 35c20 20m3,Toyota Corolla,Nissan Qashqai,Ford Transit Custom,Expert Jumpy,Opel Insignia,Bmw Serie 2,Toyota Rav4,Iveco Daily 12m3,Volkswagen T6 Kombi,Renault Grand Scenic,Volkswagen Passat,

EUR 1600 for Ford Galaxy,Volkswagen Caddy,G Mercedes C Class Cla,

EUR 2400 for Honda Cr-v,Tesla Model Y-4wd,Mercedes E-class,Mercedes Vito Van 9 Seats,Volvo Xc90,Bmw Z4 Roadster,

EUR 5500 for Mercedes E Class,

Theft Insurance Excess differs by car model:

EUR 640 for Ford Focus O Similar,Ford Focus,Opel Corsa-e,Skoda Fabia Autom,Citroen C3,Hyundai Hb20,Toyota Aygo,Mercedes Smart For Two,

EUR 960 for Renault Megane,Vw T-cross,Jeep Renegade,Volkswagen T-roc Cabriolet,Ford Focus,Ford Focus,Skoda Octavia,

EUR 1600 for Ford Galaxy,Volkswagen Caddy,G Mercedes C Class Cla,

EUR 2400 for Honda Cr-v,Tesla Model Y-4wd,Mercedes E-class,Mercedes Vito Van 9 Seats,Volvo Xc90,Bmw Z4 Roadster,

EUR 2400 for Mercedes E Class,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

6.7 mi from Zagreb Airport

Railway Stations

0.6 mi from Glavni Kolodvor

0.6 mi from Zagreb Central Station

Other Landmarks

0.2 mi from Croatian State Archives In Zagreb

0.6 mi from Lotrscak Tower

0.6 mi from Zagreb Funicular

FIND ME A CHEAP RENTAL

Leaflet

Map view of Enterprise Store Location

coordinates: 45.807024 15.96626

Guest Reviews

Total points： 6.8 / 10 Average

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Ingram Matthew
Zagreb
6 /10 Average
Reviewed: Sunday, July 6, 2025
Booked a five-seater, but got a four-seater. Reported to customer service, but no response for over ten days.
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Venus Wells
Zagreb
8 /10 Very good
Reviewed: Sunday, July 6, 2025
The pick-up location in Zagreb is not far from the long-distance bus station, situated under a small hotel. It felt dubious at first, with such a big company having an office there, but it's legitimate. The staff were very thorough, and the car was parked in a nearby lot. Returning the car at Zagreb Airport was convenient. The inspection staff were extremely keen, quickly spotting any scratches and setting the compensation price, which felt like a money grab. However, the process was efficient and the staff were polite.
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Giles Geoffrey
Zagreb
4 /10 Average
Reviewed: Sunday, July 6, 2025
I left my pillow in the car, but the rental company said they didn't see it, and even if they did, it would have been thrown away.
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Harlan Law
Zagreb
6 /10 Average
Reviewed: Sunday, July 6, 2025
I booked a Mazda CX-5, but ended up with a VW T-Roc, which is noticeably smaller. This made the entire trip inconvenient as the trunk was always fully packed with luggage. Every time we loaded or unloaded, we had to remove the trunk partition first. During one of these instances, we accidentally misplaced the partition. When returning the car, we were fined 400 euros for this, which felt opportunistic and unfair.
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Abbott Nahum
Zagreb
10 /10 Excellent
Reviewed: Sunday, July 6, 2025
The car pickup and return process was very efficient, and the service was good. No aggressive upselling of insurance.
Read More >