ZAGREB AIRPORT CAR RENTAL REVIEWS

Overall service was very satisfactory.

Fast and convenient

Satisfied

This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers.

The flat tire occurred on a weekend night, with the damage on the side of the tire, making it irreparable. Customer service told me to handle it myself, but I couldn't stay where I was, as it would delay others' accommodations and ticket bookings the next day. In the end, I had to call roadside assistance to replace the tire. The following day, I arrived in Zagreb and replaced a pair of tires as required by the rental company. One flat tire ended up costing me three tires.

They were very detailed with the car damages, which were many. Customers are expected to check the car in details and take photos and videos, otherwise it is very likely you will be charged with those damages when returning the car. They are very detailed and thorough with checking!

The car was an MG, not the Volkswagen I had booked, and it was in poor condition.

Excellent

OK mobility requires a deposit of around 2000 euros at the time of pickup if you don't purchase their full insurance.

Extremely satisfied, they provided a brand new car with only 800 kilometers on it, very lucky. Both pickup and drop-off were very smooth and convenient.

Very satisfied.

Good service and overall high quality. Booked a Peugeot 2008 but received a Jeep Avenger.

The cross-border fee is much higher compared to other rental companies, charging 80 euros.

The staff was very professional and attentive.

Excellent.

It's better to choose a major car rental company. This smaller one finds various ways to charge extra fees. Firstly, the car rental company in Slovenia required an €80 cross-border fee. Considering this, the slight savings from choosing this smaller company were not worth it. Secondly, they kept pushing for insurance add-ons. Later, because I didn't purchase insurance, I had to pay €362 for a small scratch on the wheel rim. It turns out it would have been better to buy the insurance.

Excellent, they helped solve many issues, such as not having a credit card temporarily.

Very satisfied

Excellent experience.

Excellent service. However, the interior cleaning fee is unreasonable.