ZAGREB CAR RENTAL REVIEWS

The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving. Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded.

The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs.

Fast and convenient

Satisfied

This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers.

The service was excellent, and the staff was incredibly friendly.

Mediocre!

The staff provided good service, but the explanations and guidance for crossing borders were not very detailed. If you plan to cross borders, it's recommended to ask more questions and confirm the details.

Excellent

The service was excellent.

Very satisfied.

Good service and overall high quality. Booked a Peugeot 2008 but received a Jeep Avenger.

The cross-border fee is much higher compared to other rental companies, charging 80 euros.

Satisfied

I left my pillow in the car, but the rental company said they didn't see it, and even if they did, it would have been thrown away.

Excellent.

Simple, quick, no insurance upselling.

Excellent, they helped solve many issues, such as not having a credit card temporarily.

Very satisfied

Excellent experience.