If you have purchased QEEQ's full insurance, definitely avoid buying local insurance. You can also refer to the vehicle inspection checklist in the pictures.
The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.
The staff at the rental company were very patient. Even though I returned the car over ten minutes late, they didn't say anything. I was initially worried there might be issues, but the lady assisting with the car return was very kind.
The rental company staff were very friendly, had a great attitude, and explained the details clearly. The vehicle was a bit old, and the driver's seat couldn't recline backward or adjust forward, but luckily it didn't affect the driving experience.
The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.
Pickup and drop-off were very quick! The staff was professional. They offered the usual additional services during pickup, but when we said we didn't need them, they didn't push further.
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