CARWIZ, Zagreb Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

CARWIZ - Zagreb Airport Information, Car Rental Instructions & Policies

Address

Ulica Rudolfa Fizira 21, 10410 Velika Gorica

Telephone

+38515626599

Pick-up Instructions

The CARWIZ - Zagreb Airport car rental location is in terminal

You can walk to the counter of CARWIZ - Zagreb Airport car rental.

Starting from 10.01.2024. Carwiz Croatia desk will be inside Zagreb Airport at the terminal. Upon arrival at Zagreb airport, after security check please call us or write at: +385 (0)91 4091 000 (WhatsUp and Viber).

Drop-off Instructions

Please inquiry the staff about how to return at the time of pick up.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -21:00	07:00 -21:00	07:00 -21:00	07:00 -21:00	07:00 -21:00	07:00 -21:00	07:00 -21:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 100 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in Croatia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 10/day

capped at EUR 200

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 8/day

capped at EUR 80

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 10/day

capped at EUR 100

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 6/day

capped at EUR 60

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium Czech Republic Denmark Finland France Germany United Kingdom Hungary Show More Austria Belgium Czech Republic Denmark Finland France Germany United Kingdom Hungary Iceland Italy Liechtenstein Latvia Luxembourg Lithuania Morocco Netherlands Norway Portugal The Republic of San Marino Serbia Spain Sweden Switzerland Vatican City State Greece Bulgaria Poland Romania Slovakia Montenegro Bosnia and Herzegovina Slovenia North Macedonia	EUR 80 per rental

Countries

Charges

Austria

Belgium

Czech Republic

Denmark

Finland

France

Germany

United Kingdom

Hungary

EUR 80 per rental

Must-not:

Taking rental cars to following countries is not allowed:
Kosovo, Albania, Ukraine, Russia

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 990 for Toyota Aygo,

EUR 990 for Renault Clio,

EUR 990 for Ford Fiesta,

EUR 990 for Renault Clio St,

EUR 1400 for Nissan Note,

EUR 1400 for Hyundai Hb20 Mt,

EUR 1400 for Volkswagen T-cross,

EUR 1400 for Volkswagen Golf,

EUR 1400 for Seat Arona,

EUR 1400 for Citroen C3 Aircross,

EUR 1800 for Audi A3 O Similar,

EUR 1800 for Mercedes A Class,

EUR 1800 for Audi A3,

EUR 1800 for Opel Grandland,

EUR 1800 for Volkswagen Touran 5+2 Seats,

EUR 1800 for Duster Kicks,

EUR 1800 for Hyundai Creta Automatic Or Similar,

EUR 2500 for Ford Territory,

EUR 1800 for Skoda Superb,

EUR 1800 for Peugeot 508,

EUR 1800 for Maxus E-deliver3 6 M3,

EUR 2500 for Vw Vento,

EUR 3000 for Bmw 5 Series,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Toyota Alphard,

EUR 2000 for Ford Tourneo,

EUR 3000 for Hyundai H1,

Theft Insurance Excess differs by car model:

EUR 990 for Toyota Aygo,

EUR 990 for Renault Clio,

EUR 990 for Ford Fiesta,

EUR 990 for Renault Clio St,

EUR 1400 for Nissan Note,

EUR 1400 for Hyundai Hb20 Mt,

EUR 1400 for Volkswagen T-cross,

EUR 1400 for Volkswagen Golf,

EUR 1400 for Seat Arona,

EUR 1400 for Citroen C3 Aircross,

EUR 1800 for Audi A3 O Similar,

EUR 1800 for Mercedes A Class,

EUR 1800 for Audi A3,

EUR 1800 for Opel Grandland,

EUR 1800 for Volkswagen Touran 5+2 Seats,

EUR 1800 for Duster Kicks,

EUR 1800 for Hyundai Creta Automatic Or Similar,

EUR 2500 for Ford Territory,

EUR 1800 for Skoda Superb,

EUR 1800 for Peugeot 508,

EUR 1800 for Maxus E-deliver3 6 M3,

EUR 2500 for Vw Vento,

EUR 3000 for Bmw 5 Series,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Toyota Alphard,

EUR 2000 for Ford Tourneo,

EUR 3000 for Hyundai H1,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Zagreb Airport

Railway Stations

6.5 mi from Glavni Kolodvor

6.5 mi from Zagreb Central Station

Other Landmarks

5.9 mi from Zagreb Main Bus Station

6.2 mi from Faculty Of Agriculture

6.9 mi from Croatian State Archives In Zagreb

FIND ME A CHEAP RENTAL

Map view of CARWIZ Store Location

coordinates: 45.740516 16.07665

Guest Reviews

Total points： 7.0 / 10 Good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Blair Ramsden
Zagreb
2 /10 Poor
Reviewed: Wednesday, August 6, 2025
Upon a friend's recommendation, I tried using the Zuzuche platform for overseas car rental for the first time and had a distressing experience. We arrived at the pick-up location on time, only to wait for an hour and a half, and were given a car in terrible condition, with extremely old interior, dirty seats, and a filthy steering wheel. It was a manual transmission vehicle, more like a farm vehicle, and likely pulled from temporary inventory by the rental company. This was nothing like the Mercedes V-Class or similar car we had reserved. The staff indicated this was the only available car. After waiting for an hour and a half, we reluctantly accepted it to avoid affecting our subsequent plans. Having not driven a manual for over twenty years, it was quite challenging, and there were several dangerous moments in city traffic. Moreover, Zuzuche provided completely incorrect return instructions and phone number for the location, making us search for over an hour. Fortunately, the hotel front desk staff helped contact the rental company, but it wasted half a day. The entire experience, from pick-up to car condition to drop-off, was painful. This was the worst car rental I've had abroad, affecting my driving experience and delaying my plans. Additionally, when submitting an evaluation, I had to select a car model to proceed. Since the car I used wasn't listed, I could only choose a small Volkswagen, which does not reflect the actual car I used.
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Nicholas Yule
Zagreb
2 /10 Poor
Reviewed: Wednesday, August 6, 2025
Based on a friend's recommendation, I used the Zuzuche platform to rent a car abroad for the first time and had an awful experience. We arrived at the store on time to pick up the car, but ended up waiting an hour and a half. We were then given a car in terrible condition - the interior was old, the seats and steering wheel were filthy, and it was a manual transmission. It felt more like a farm vehicle, and it was likely a last-minute substitution from the rental company, which was nothing like the Mercedes V-class or similar model we had reserved. The staff said this was the only car available. We reluctantly accepted it after waiting so long to avoid delaying our trip further. I hadn't driven a manual for over 20 years and struggled with it, facing frequent dangerous situations in city traffic. To make matters worse, the return location and phone number provided by Zuzuche were completely wrong, leaving us searching for over an hour. Eventually, the hotel front desk helped us contact the rental company, which wasted half a day. From pickup to the car model to return, it was a terrible experience. This was the worst car rental experience I’ve had abroad, affecting my self-driving experience and delaying my trip. Note: I had to select a car model to submit this review, but there was no option for the actual car I used, so I selected a Volkswagen, which doesn't match what I rented.
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Beacher Eve
Zagreb
10 /10 Excellent
Reviewed: Wednesday, August 6, 2025
Okay
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Mick Flower
Zagreb
8 /10 Very good
Reviewed: Wednesday, August 6, 2025
The staff explained everything clearly and provided detailed instructions.
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Sara Bartholomew
Zagreb
6 /10 Average
Reviewed: Wednesday, August 6, 2025
1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal.
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Maria Felix
Zagreb
6 /10 Average
Reviewed: Wednesday, August 6, 2025
1. The car pickup time is quite rigid; you must pick up the car at the exact time you booked. Since it's hard to predict the international flight arrival time in Zagreb, we planned to pick up the car within an hour after arrival based on flight and customs information. However, the staff made us wait an extra hour, and they were rather inflexible despite us explaining the flight and immigration issues. They insisted we adjust to their schedule. 2. The car pickup process was slow with only one of the two available counters open, which seems to be a common occurrence as the other European customers weren’t in a hurry.
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Ronald Augustus
Zagreb
6 /10 Average
Reviewed: Wednesday, August 6, 2025
1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.
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Patricia Whitehead
Zagreb
8 /10 Very good
Reviewed: Wednesday, August 6, 2025
The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.
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Guy Haywood
Zagreb
10 /10 Excellent
Reviewed: Wednesday, August 6, 2025
If you have purchased QEEQ's full insurance, definitely avoid buying local insurance. You can also refer to the vehicle inspection checklist in the pictures.
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Yedda Lucy
Zagreb
10 /10 Excellent
Reviewed: Wednesday, August 6, 2025
The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.
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Josephine Irving
Zagreb
10 /10 Excellent
Reviewed: Wednesday, August 6, 2025
Convenient and efficient, good vehicle quality, and the staff at the counter and elsewhere were very nice.
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