Very good

Very smooth.

Great vehicle and very clean

Easy to use and met every expectation

I had prepaid the full amount and arrived at the store at around 12:30 am, only to be told there were no cars available in the reserved category. They insisted I pay an additional $100 per day to upgrade, or else I could only get a 12-seater van. Unacceptable! I tried contacting the rental company, but their phone line was always busy. Online customer service said the rental company needed to provide proof of no available cars, which the AVIS staff refused to issue. They kept trying to convince me to pay the $100 upgrade. After much argument and a dying phone battery, I left the counter to charge my phone at a nearby table. Only then did the staff call me back, saying they had a returned car available. It took an hour of wrangling to finally get the car at 1 am. Shame on AVIS!

1. We specifically booked a Ford Mustang Convertible for our self-drive trip in the US, but the store said they didn't have a Mustang and only offered a Beetle. Not sure if it qualifies as the 'same group car,' but it was disappointing compared to our expectations and seeing Mustangs everywhere on the street. If the rental company doesn't actually have or has very few of the advertised models, they shouldn't use them as 'same group car' representatives as it feels misleading. 2. The store's operating hours vary between weekdays and weekends, leading to additional rental charges. For example, if you rent from 8:30 AM Wednesday to 8:30 AM Sunday, and the store opens at 9:00 AM, you'll be charged an extra hour's rental, which is $74 per hour, while a whole day's rental is only $97. This is unreasonable, but disputes are ineffective. Moreover, if you want to change the return time to, say, 8:30 AM Monday, hourly charges still apply, plus an additional day’s rental. The policies are inflexible. 3. The staff's explanation was rather stiff, and I didn't even hear an apology like 'sorry.' All I got was a 'You can try another store if you like' attitude. It felt worse than even budget rental companies like Dollar.