The female staff was very nice. There was no aggressive upselling of extra insurance, no charge for drivers under 25, and no fee for adding an additional driver.
The rental drop off is not in the airport terminal. You need to take a shuttle bus to the terminal. I told them I have lots of luggage, and it will be difficult to carry it onto the bus, so one of the Hertz team members drove me to the terminal, meaning I did not have to unload the car!
Very satisfied. The staff here are very friendly and do not try to push unnecessary insurance on customers. However, it is recommended that when picking up the car, you clearly express your chosen insurance in English. For drivers with adequate experience, basic liability insurance is sufficient. Be clear about your needs to avoid being upsold on extra insurance.
On my e-voucher, it said I would have to take a shuttle to 2860 Del Paso. I just took the shuttle to the airport rental place and got my car there on Aviation drive. It went really quickly.
About QEEQ:7.0/10
I'm not sure what I was charged although it seemed less than what I booked on line. I'll know when it goes through the bank.
“Overall ended up happy with vehicle we ended up using although it cost a lot more than budget.”
About Budget:10.0/10
Specific vehicle hired was not avaliable at pick up. We had specifically wanted a 4 wheel drive as we planned on going to the snow. We offered a 2 wheel drive as an alternative which was not what we were after. Unfortunately had to pay for an upgrade but did get a good discount although it was still expensive for a two week hire.
There were quite a few people picking up cars, so I didn't get the model I wanted. However, I found the Jeep quite nice, especially for mountain and snowy areas.
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