Not sure if it was equivalent to the expected vehicle - Ford Mustang vs Buick Cascada.

The manager was very nice. We didn’t know how to connect the phone, so he personally came to the car to guide us and even found a USB cable for us. There wasn’t a long queue.

Good

Great service, convenient and quick, very user-friendly. The car showed a fault warning halfway through, so we swapped it for another one in Las Vegas. ALAMO's service was excellent!

You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set. The staff are very enthusiastic.

Overall it was really good. It just looked very chaotic at Newark while it even wasn't that busy.