I found the whole process refreshingly easy both when booking and dealing with hire company in Italy

Very good, their English proficiency is sufficient.

Overall okay, but the cross-border fee was very expensive.

the car was fine. understanding and finding the pickup location more difficult. but it all worked out after a phone call.

overall , a very good experience. i have booked again in 2 weeks at a different location.

Did not exceed expectations. Centauro was difficult to find...it is outside the terminal, and not only outside but not really labelled. I had to ask information and only saw 1 sign of Centauro and the rental office is not where most of the big major car rental offices are and is in a remote location. I would not mind this if it was THE ONLY problem I had but there were others.... The car key I thought did not work because the trunk would not lock when the key was close. Wish they explained this to me. Third, I bought insurance online when I paid for the rental, but the lady at the desk told me that she recommended a "piece of mind" insurance where there was no minimum deductible and greater coverage, but just wish it was available online to book. Last, this place does not have a drop box return, so I had to leave the key in the car, which I really do not feel safe with, looking back. Just wish this place had a key box return.