We picked up the car near Gate 17 in the departure hall. It was a yellow car and very easy to spot. I made a phone call, but it was in Italian, which I couldn't understand. Fortunately, the yellow car arrived quickly, and we only waited for 10 minutes. During pickup, they tried to sell us insurance, but I declined, and there was no issue. The car was very clean and worked perfectly. We had booked a Ford, but were given a Citroën instead.

Pickup and return were very convenient and quick, the service was excellent.

Overall, the service was pretty good. However, the car was not ideal; it was covered in scratches and dents, and taking photos of all the damage was almost impossible. It was an old car with 80,000 kilometers on it. When renting, I informed them that I had already purchased full coverage from QEEQ, and while their attitude cooled immediately, they didn't push additional insurance. During pickup, I saw several cars in the parking lot with smashed windows, which made me quite anxious. Wherever I parked, I made sure to clear the car of all belongings, fearing break-ins. When returning the car, the staff thoroughly inspected for damages using a tablet that showed the vehicle's previous condition. Since there were no new damages, everything was fine with no issues. My worries were eased a bit, though I'm still waiting to see if there will be any traffic fines later. I suggest QEEQ remind customers renting cars abroad to bring a phone mount. I forgot mine this time, and it was extremely inconvenient.

Very satisfied

The pick up place is in a parking area within walking distance from the terminal. A bit tricky to find. The car was great even though the main dashboard only spoke Russian and was not able to change that. Since I had hired insurance on easycarent beforehand I did not go with the company insurance that they try to scare you into purchasing. However, I do recommend some kind of insurance since streets are narrow and fender benders can happen