Great service.

Everything was great in all aspects!

The overall service was okay, and the rental staff could speak English. The condition of the Audi Q5 was also good. When renting the car, the staff asked if I wanted to purchase their full insurance. They also told me that the rental car already came with full insurance. However, if I used the full coverage I bought from QEEQ in the event of a claim, I would still need to pay upfront, and QEEQ would reimburse me later. To avoid the hassle, I decided to purchase an additional full insurance directly from the rental company. Other issues mainly stemmed from the staff's use of slightly incorrect English vocabulary. However, even with that, their English is considered quite fluent for Italy.

Overall, the car rental experience was satisfying, despite encountering some issues such as a flat tire caused by a nail during the trip and needing an urgent repair. Renting for 21 days during the busy July season, traveling through 7 countries, and driving over 4300 kilometers for less than 7000 was truly a great deal. The service at the Sicily by Car branch near Milano Centrale train station was excellent. They fully adhered to the contract booked via QEEQ, without any pressure to upsell insurance. The staff assisted with car inspection, and they were responsive to any issues that arose.

Fast and polite

Fast and easy