This local Italian car rental company is very laid-back, no upselling at all. What you book is what you get. I had to ask for full insurance myself for it to be added. The rental location at Florence train station has separate spots for paperwork and car pickup. It's about a five-minute walk between them. Most importantly, the car pickup spot is in a garage outside the ZTL, which is very convenient! Once you finish the paperwork and walk over, the car is already prepared. There were no staff members around to explain anything, very laid-back! You inspect the car yourself and contact staff if there are any issues. During the paperwork, the staff told me to return the car with a full tank of fuel. I assumed the car was full when I picked it up, but it wasn't! I filled it up upon return and realized it wasn't full when I picked it up. I mentioned this to the staff when returning the car, and he just smiled and said I simply spent a bit more money but there was nothing he could do.

The staff's attitude was poor, that's the first issue. Secondly, we arrived during their opening hours, but right after we got there, it was their closing time. Therefore, the staff charged us a 44 Euro system fee.

Terrible experience. After renting cars in over 10 countries for so many years, this is the first time I’ve faced this. Because I used a China UnionPay credit card, they forced me to buy additional insurance.

The drop off point was not clearly reported by Sicily by Car and it took a while to ask and understand where to go

The drop off point was wrongly reported by EasyRentCars and it took a while to ask and understand where to go

Société de location de voiture horrible avec un personnel formé pour arnaquer les clients. Nous avons du attendre plus de 2 heures notre tour avec un personnel très désagréable Scicily by car voulait me faire payer 135 euros supplémentaires sous prétexte que ma carte était de débit et non de crédit. J ai donc laissé tomber cette réservation même si elle était payée et j ai fait une autre réservation avec Sixt quelle différence service impeccable un personnel très courtois et surtout il n y avait aucun problème avec ma carte de crédit. Je déconseille tous les clients de louer un véhicule avec scicily by car