The team here is always good

Easy process to use

Very satisfied with the Skoda station wagon, automatic diesel model. The car was very new, in excellent condition, fuel-efficient, and had plenty of space for luggage. The process of picking up and returning the car was smooth.

This local Italian car rental company is very laid-back, no upselling at all. What you book is what you get. I had to ask for full insurance myself for it to be added. The rental location at Florence train station has separate spots for paperwork and car pickup. It's about a five-minute walk between them. Most importantly, the car pickup spot is in a garage outside the ZTL, which is very convenient! Once you finish the paperwork and walk over, the car is already prepared. There were no staff members around to explain anything, very laid-back! You inspect the car yourself and contact staff if there are any issues. During the paperwork, the staff told me to return the car with a full tank of fuel. I assumed the car was full when I picked it up, but it wasn't! I filled it up upon return and realized it wasn't full when I picked it up. I mentioned this to the staff when returning the car, and he just smiled and said I simply spent a bit more money but there was nothing he could do.

It took a long time to pick up the car, but the return was quick. They forced us to buy insurance even though we already had it bought domestically. Both drivers picking up two cars were listed on both forms, and one was marked as co-driver. How can Driver 1 be the co-driver of the second car while driving their own? The rental company later helped me get a refund for these charges. Additionally, we recently faced another issue: we rented the car in February and received a fine in September. The authorization charge was not canceled, and we are currently in contact with the rental company.

waited for the car two and a half hours. it was terrible.