There were two unexpected situations: 1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop. 2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.

Dear All , As you see the records of Khelawan and Jaisri into your system you will now that we always book any car from you guys . but this was my worst experience with budget . as you see i booked a suburban and they give me a smaller tahoe . and i told them that my booking is for a suburban and the ask me if i still need a car !!! what a service .

When we got there the car wasn’t even back , then had to wait for it having a quick wash and a vax so we was 39 minutes late , when it was ready to collect it looked as if had not had a wash as it was still mucky . Plus it only had 3/4 of a tank of fuel, but I returned it full , lady behind the desk was a bit rude so overall the service of the rental was poor from budget end .

Really good