Overall the service was pretty good.

Very satisfied.

Very friendly

They didn't have the care I ordered ( Ford Focus). I was then given a bigger car ( Chevy Mailbu) which had an oil change light on and a tire pressure low light on so they made me switch to an SUV (Jeep Cherokee) I wouldn't have minded being upgraded if I had passengers but I was looking for the best gas milage and this did not provide it. So I was not really happy about that. The people there were very helpful.

I had found a better price somewhere else but returned when you beat the competitors price. Good job!

Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph. Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.