Great

Overall, the customer service is efficient and the staff are attentive.

Generally good experience with Europcar

Generally very good experience with Qeeq

Tried to extend our rental period by 6 hours and was going to be charged 60% more than our per diem rate. Drop off was very confusing, inconvenient and time consuming. First time with Europcar. We won't use this company again.

Great Web site for comparison of car rentals.

It was a bad experience. I went to pick up the booked car (Intermediate | Holden Commodore or similar) at Europcar Auckland, and was told that the car I wanted was not available, and the "similar" cars were not available as well. They then proceeded to offer several other cars, which were all downgrades from what I booked online. I rejected the downgrades, and Europcar staff said "that's all they have", and that "they can't do anything about it". I left the shop with a downgraded 1.4L Turbo Jeep Compass, which was much cheaper than what I have already pre-paid. I'll never use their services again.