Dollar very poor

I returned the car a day earlier than planned. Although I wasn’t expecting it, Dollar proactively refunded me for that extra day—very impressive. Regarding service, the counter staff were fine. However, there wasn’t much assistance during pickup and return; one person just shouted a few things loudly and disappeared, leaving me unsure of what was said. I eventually figured it out after asking for clarification. Part of the confusion was also due to my lack of experience as it was my first time renting a car, and my limited English skills didn't help.

Very satisfied, fast car pickup process.

The order was processed and the car was rented without much conversation. Adding an additional driver only cost $1, which was very affordable.

Most of my experience was good. Especially when I needed to replace the damaged car in Philadelphia.

When I rang to advise Qeeq of the theft there was a language barrier and maybe my Australian accent was difficult to understand. He did his best and did actually help. He even called me back to see if I was ok and advised that we could get a new car with a police report.

Rented with a US driver's license