Overall satisfied.

Very good

The car rental company feels somewhat deceptive and lacks transparency. Even if you pay more on the platform and purchase all the insurance options, they still push unclear additional services at the counter. Renting a car through this platform is based on previous after-sale service experiences, but the rental company arbitrarily charges and adds unknown fees, which is extremely frustrating and shows a lack of credibility for a large company. Very disappointing.

Pretty good.

The shuttle bus from the airport to the rental car company’s parking lot comes about every 20-30 minutes. The rental car company’s counter is easy to find. However, the counter staff insisted on adding $59 for the EZ pass, saying that the highways from Boston to Washington don’t accept cash or credit card payments. Though the booking website mentioned only paying $259 at the store, Dollar ended up charging me $369 with tax included. I didn't bother arguing but felt that the rental car company should inform customers more clearly; it's quite disappointing.