Overall it was fine. There were some issues with the driving license validity during pickup, but it was resolved. The return process was smooth and took just a few minutes. However, the car model was changed without prior notification, and I only found out at pickup. Thankfully, the new car was easy to drive and didn't cause any problems.

Very good, simple and efficient, no unnecessary discussions.

Average. When returning the car, I reversed it under poor lighting conditions, causing a minor scratch about 3mm on the rear taillight. The female staff member assessing the damage claimed a repair cost of 440 euros, which seemed excessive even though I had purchased insurance. I argued against it, and later a male staff member checked the situation and said the company would evaluate the repair cost reasonably, likely not as high as initially quoted. I hope the car rental platform can mediate this issue. Personally, I believe replacing the part wouldn't cost more than a few dozen euros. I have taken photos as evidence.

Arrived at the counter, provided the order information and driving materials, and got the paperwork done quickly. They didn't ask you to buy their insurance. The service was excellent.

The car rental company is overall pretty good. However, the pick-up experience was terrible. It was raining that day and we had to wait outside for an hour. The car rental platform's assistance was useless.