I booked an SUV but was given a Polo. Are these even the same type of vehicle?

Friendly service with detailed explanations.

Pretty good, customer service speaks English.

The Hertz car rental near the Bologna train station upgraded me to a 9-seater Mercedes, which I initially thought was a bonus since I had booked a 7-seater. However, I only checked the exterior for scratches and dents when I picked up the car and did not inspect the interior. During the trip, I encountered issues: the left rear door intermittently reported being open when it was not, and later the right rear door could not be locked, preventing us from leaving items inside. Eventually, the right rear door got stuck in the locked position and could not be unlocked, making it unusable until the car was returned. Since it did not seriously hinder our use, we continued with the trip and did not contact the company.

My vehicle was not as described. It was dirty, dented and the stereo did not work. Drop off location was a hassle with the large size of the vehicle