They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…

Big company, well-regulated

The car rental company's service was quite good. The Rome rental location was easy to find, but the drop-off point at Milan Airport was poorly marked, it can only be described as a trap!

Hertz staff proved really helpful and provided me with the alternative car. Otherwise, the only feedback i have is that car had a number of scratches that were not included in the report.