Fairly satisfied, but there were some communication issues.

Very satisfied, but the return process was particularly slow

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.

The staff was great when picking up the car!

They charged me more than I was quoted and would not give me the car until I had paid extra