Excellent

The service attitude was pretty good, and the procedures were simple, but the car maintenance was inadequate and the car was quite dirty.

Margarita at the Hertz counter was lovely. Very friendly and helpful. Got me a lovely car as this was my second time during my trip getting a car from this location. No pushy sales either. Very easy to walk across to from the Terminal.

I had a very smooth and easy booking process at a great price. I had a few queries and it was very easy to speak to a live person during online chat. I will definitely be using QeeQ again if prices remain competitive.

Only nasty surprise was the added bridge-crossing fee. $8 to cross the Golden Gate, then Hertz adds another $6 in "convenience fees". Don't know what planet they are living on but that is a 75% increase, unexpected and extortionate. Bad move, Hertz, you'll be my last choice in the future.

Like: When dropping car off it was noted we had a lot of luggage so the mileage checker had Mario, his co-worker, take us directly to the airport in our rented car and he handled unloading our bags, vs trucking bags over to their airport shuttle bus. Excellent service and greatly appreciated by us! Thank you Hertz!
Dislike: Getting out of the rental facility to drive to Cleveland area seemed so out of the way, but it could have been our GPS taking us out of our way. Next time will ask them how to get to Cleveland.