Overall satisfied, the counter staff followed the rules and did not push additional insurance.

Checkin was smooth; but the pickup time was almost an hour as there was no car available. There was also no staff at the pickup point, so we just have to take the next car that was available when our turn was up. Condition of the 1st 2 cars was bad; we had to wait for the next available one.

Very well; no issue. Had a query, it was responsively answered.

I was fairly disappointed with Hertz upon return of the vehicle. They charged me for fuel although I had completely filled the tank prior to returning vehicle. I had to track down the manager of the gas station to get a receipt as proof of fuel purchase and threaten to call my credit card company before the almost $30 charge was removed. That’s fraud on their part and a waste of my time to fight it.

I was pleasantly surprised with this company. II had actually never heard of the company prior to booking this trip. They had the lowest price for my class of vehicle by $200. I was skeptical that the transaction will go through without some false charge on the backend. I am happy to report that, over 30 days later, the transaction went off without a problem.

Car didn’t fit my expectations as I booked a Jeep and got a Hyundai. But an employee gave me a free upgrade to a Jeep Wrangler and that’s was perfect