We arrived three hours earlier than our original pickup time (booked for 11:00 AM, but we got there at 8:00 AM). The staff first asked if we wanted to purchase additional full insurance. I said we already had it, and then they informed me that the car I booked wasn’t available. They suggested switching to another car but asked for an additional cost of nearly 200 euros. I declined and was then told I had to wait for the full three hours. I suggested an earlier pickup and return, but they flatly refused. Even at 10:50 AM, when I proposed handling the paperwork and waiting until 11:00 to pick up the car, they still refused, claiming the keys weren’t delivered yet and insisted that I wait until exactly 11:00 AM, not a minute earlier. However, the keys didn’t arrive anyway, and the car wasn’t even the model I originally booked. It felt like they were trying to punish me for not purchasing additional insurance or upgrading. They kept emphasizing compliance with the rental contract terms, even claiming that me standing in front of their store affected their work. It was ridiculous! Such a large space, yet they were clearly being deliberately difficult. I’ve rented cars many times both domestically and internationally, and this is the first time I’ve ever encountered something like this. While they technically had the right to do so, it showed a lack of basic decency. (Additionally, the rental introduction mentioned a €16 charge for driving into Portugal, but they actually charged €30. I plan to resolve this with the rental platform.)

The overall service was great, the entire process went smoothly, and I am satisfied.

I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.

It was easy to book car on easyrentcars.com. It has lowest rates amongst all the car booking sites.

No full check up of vehicle before handover. Car was dirty and full of scratches and delivery person was rude to clean up. Finally with lots of arguments vehicle was changed which was good. Again no time given to inspect vehicle and person on duty was not interested to mark damage. Also he wrongly mark shelf in car which was not there. On returning person mark damage on Tire but same was not ask to check on handing over time. Since full coverage was there which safeguard for charges due to negligence of Hartz team. Great learning while renting car

The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful