It sucked and a fraudulent transaction!

Simple and convenient.

The car model is excellent.

I initially thought there would be extra charges for the upgrade, but after contacting customer service, I found out no additional fees were charged.

Waited over an hour due to the location being understaffed. Counter agents were hustling but overwhelmed by customers. $16 a day for EZPass meant I spent more than I would have at a competitor.

They charged me a higher rate than I agreed to through easyrentcars. When I showed them my prenegotiated rate, they said they would only match it if I could show them a daily rate in my confirmation, which it did not have. It only had a total rate. When I got the car, I noticed that they had not cleaned out snacks left by the previous renters. Finally, after driving off the lot, I noticed damage to the underside of the passenger rear view mirror, which was covered with electrical tape, which blended in well with the car’s black paint. I told Thrifty about this damage, but they wouldn’t tell me if it was pre-existing damage they knew about, or if I needed to do anything to document it. Now I’m worried they will try to charge me for it.

Your service worked great, except for Thrifty changing their price on me at the counter.