Positive experience. Decent car, but again the washer fluid not filled.

Located inside the airport

Arrived at the store early in the morning and was greeted by a friendly white lady. Mentioned I purchased full insurance, she checked the policy and said everything was fine. The process was quick and I didn't encounter any aggressive upselling. The parking garage is newly built, with spaces marked by letters and numbers, making it easy to navigate.

When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

Very satisfied

In New York, there were dedicated staff to inspect the vehicle promptly during both pick-up and drop-off, including checking the fuel level. Nice!