easy

The queue for renting a car was too long, but there are many car models to choose from, which allows finding a great deal.

The pickup and drop off process was quick and the staff were friendly. The man at the counter secretly added a road plus package to the contract, which cost me around 5 dollars more. Although the rental company had already notified me about such situations via text, I was tired after traveling for about 20 hours and didn't notice it at the time. I only realized when I saw that the contract didn't include the GPS. He confirmed with the garage that the car had GPS before adding it, and I specifically pointed out that I needed a Chinese GPS. However, when I picked up the car, it had an English GPS, which was quite tiring to deal with.

The car was relatively new, and both renting and returning were very convenient. The staff was patient and enthusiastic. The car was cleaned inside and out. Usually, the paperwork is done in just a few minutes after you arrive at the garage. Very convenient! A great company!

The service staff tried to sell additional services and spelled my name wrong, which significantly delayed the process. However, the return process was smooth, and the manager-like staff member was very friendly and even helped us find the return location.

Car was big and sufficient in size. It took around 40 mins to get into the car as they wanted to upgrade the car but the price started at 95 dollars a day. We said we would only consider an extra 25 dollars and the lowest they would offer was 40 dollars. Only extra was that the upgrade was a 4 wheel drive.