Alamo, Honolulu International Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - Honolulu International Airport Information, Car Rental Instructions & Policies

Address

300 RODGERS BLVD

Telephone

+18449130736

Pick-up Instructions

From Terminal 1, baggage claims 1-11 (Hawaiian Airlines): Please exit baggage claim and proceed to the center median (follow blue Rental Car Center Shuttle signs). Board the Rental Car Center Shuttle. Upon arrival to the Rental Car Center, please proceed to the Alamo Rent A Car counter on the 2nd floor.nnFrom Terminal 2, International Arrivals and baggage claims 16-20: Please exit baggage claim and proceed to the center median (follow blue Rental Car Center Shuttle signs). Shuttle stops are located in the center median of baggage claim 18 and 20. Upon arrival to the Rental Car Center, please proceed to the Alamo Rent A Car counter on the 2nd floor.nnFrom Terminal 2, baggage claims 21-31: Please exit the building. Once outside, please follow the blue Rental Car Facility signs and cross the street at Baggage Claim Crosswalk #s 26 or 31 to the Rental Car Facility and proceed up to the 2nd Floor to the Alamo Rent A Car counter.nSelf service kiosks available, no need to line up and wait at rental desk.

Drop-off Instructions

Returning customers can follow “Rental Car Return” signs to the Daniel K. Inouye Honolulu International Airport. As you enter the Rental Car return lane, you must remain in the left lane and follow the return signs for Alamo Rent A Car returns. You will be directed to loop around the helical ramp on the ground floor. DO NOT go up the ramp. We are located on the first floor of the parking garage. Please turn left into our consolidated return lanes. For afterhours returns, please pull all the way forward and park the vehicle in the return lane. Lock the vehicle and place the rental keys in the key drop box located on the side of the Return Booth.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	USD 400	10-30
Tesla 3 Infiniti Q50 Jeep Grand Wagoneer L Chevrolet Corvette Maserati Ghibli Lucid Air Bmw Serie 5 Rivian R1s Range Rover Sport, Bmw X7, Mercedes Gls Porsche Boxster Maserati Quattroporte, Mercedes Benz S-class Range Rover Mercedes Benz Sprinter Van Pack up ^	USD 850	10-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, Discover, AMEX

UnionPay is not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master, AMEX

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada

Vehicles rented in the United States can be driven in any state in the United States. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans,cargo van，luxury cars but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Please reach to the renting location directly for details on cross-border restrictions. Rentals originating at any Alaska location are not eligible to be driven outside of Alaska. If you have any questions about this policy, please ask the renting branch.

Not allowed:

Taking rental cars to following countries is not allowed:
Mexico

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 200-300 for other car models.

USD 0 for Skoda Kodiaq,

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Honolulu Airport

Hotels

6.1 mi from Ramada Plaza by Wyndham Waikiki

Other Landmarks

1.4 mi from Keehi Lagoon

4.3 mi from Iolani Palace

4.5 mi from Mission Houses Museum

CHECK RATES

Map view of Alamo Store Location

coordinates: 21.3186 -157.9253

Location Images

Alamo-Honolulu International Airport-19640-feeder_bus

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 0.1
Vehicle cleanliness: 0.1
Spaciousness: 0.2
Counter staff: 0.2
Pick-up location: 0.1
Drop-off location: 0.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Wright
Hawaii - Oahu Island (honolulu)
8.4 /10 Very good
Reviewed: Friday, June 15, 2018
Like: “Free” upgrade from a 4 door to 2 door which was nice in some ways.
Dislike: Couldn’t fit all our bags in the trunk, and it was hard getting a large bag on the back sert of the 2 door car.
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A.Ketthong
Hawaii - Oahu Island (honolulu)
9.3 /10 Excellent
Reviewed: Monday, April 22, 2019
Car was good, easily to drive and use.
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Barlow Pigou
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, September 5, 2016
Good
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Mary Giles
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Thursday, July 21, 2016
Service is decent, but the car options are average. I should have rented the Wrangler.
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Maureen Ruskin
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, February 15, 2016
The airport shuttle is very convenient, store service is efficient, and there are no additional sales pitches. However, the self-service car pickup machine doesn't seem to recognize domestic credit cards, so you still need to go to the counter.
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Ella Baldwin
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Wednesday, February 10, 2016
Rented from Alamo twice; they don't add extra insurance or anything. I think they're good.
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Ives Barton
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, August 20, 2016
There is a shuttle bus at the airport, and the staff are very friendly. Remember, returning the car within two hours after the scheduled time is not a problem. Returning the car is very simple; just drive into the yard. Although it’s a small company, it is worth recommending.
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Phoenix Barnard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, December 26, 2015
Very convenient, no upselling of other upgrade products.
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Leif
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, September 8, 2015
Store service was great, but on Oahu, the shuttle bus took a long, long time. Maybe there was an unusual incident on the road. Everything else was very good.
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Myra Lawrence
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, August 16, 2016
The cars are relatively new and in excellent condition.
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Maxwell Daniell
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Monday, December 14, 2015
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Earl David
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Monday, October 12, 2015
The queue was very slow, but the return process was quite fast.
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Verne Cumberland
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Thursday, December 3, 2015
The staff saw that there were three of us and suggested upgrading to a Fullsize car. After using it, I felt that since I was only using the car for two days on Oahu, the upgrade wasn't necessary. The staff also recommended a service called Roadside Plus for $4.99/day, which provides emergency assistance if the keys are locked inside the car or in case of a flat tire. Later, I thought as long as I carefully manage the keys, the additional service wasn't necessary. Overall, I felt the company's staff were too eager to upsell extra services, which was not very good.
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Hilary Walker
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, October 10, 2015
The staff was quite friendly and the car was in good condition.
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Lance Eipstein
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Tuesday, December 1, 2015
I arrived quite late, but there was a free shuttle from the airport to the rental office. The queue was reasonably fast, and the staff was quite friendly. They tried to sell me an upgrade and extra insurance, but I declined. There were two staff members at the car lot who let me choose my vehicle. By the time I got there, only a Sonata and a Charger were left. I quickly chose the Charger (the new model Charger is really cool!). I'm glad I didn't go for the convertible, as it rained nearly every day after I arrived.
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Nelly Johnny
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Friday, February 26, 2016
Great value for the price, new cars, excellent counter service, no hidden fees, and very popular. Highly recommended.
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Darnell Nixon
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Friday, August 5, 2016
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Jennifer Sapir
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Thursday, August 20, 2015
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Nora Violet
Hawaii - Oahu Island (honolulu)
4 /10 Average
Reviewed: Wednesday, September 30, 2015
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Evan Morley
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Wednesday, February 17, 2016
The storefront lobby is very clean, offering a seating area for rest. The service is highly efficient. If you don't want to wait in line, you can use the self-service machine, which is very convenient. The staff explanations are very detailed and patient.
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Claire Eugen
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, August 10, 2015
There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.
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Lambert Jennings
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, October 13, 2015
Brand new 2015 Mustang Convertible with only 15 miles on it when picked up! Feels like a steal! Got an extra tank of gas for just $44, much cheaper than back home. Staff's attitude was similar to what you'd find back home, just average. Returning the car was quite convenient. Parked the car and let them check the fuel gauge and odometer, then I was done. Shuttle buses were available for pickup and drop off, and the wait time wasn't long.
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Truda Jones
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, August 3, 2015
Quick, convenient, and cheap
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Moira Fowler
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, August 2, 2015
Convenient, many cars available, affordable prices, and new vehicles.
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Gladys Sainsbury
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Wednesday, July 8, 2015
The service was good and the pickup and drop-off were very convenient.
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Andrea Conrad
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Sunday, March 22, 2015
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Ogden Gard(i)ner
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Sunday, March 1, 2015
Overall satisfied with ALAMO's service, but the vehicle selection is limited.
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Claude Peter
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Wednesday, January 7, 2015
Great service, friendly staff, latest model cars, and cheap prices!
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Diana Bert
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, November 30, 2014
The big company is very reliable; you can rent a car with confidence.
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Cynthia Clemens
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, October 11, 2014
Excellent, highly recommend.
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Roxanne Bacon
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Monday, September 15, 2014
Pros: Quick procedures, a good number of vehicles, excellent car performance. Cons: Fewer shuttle buses compared to other rental companies.
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Agnes Powell
Hawaii - Oahu Island (honolulu)
4 /10 Average
Reviewed: Monday, August 18, 2014
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Amy Jordan
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Thursday, August 14, 2014
Fast processing, simple return procedures. Nice.
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Lena Saxton
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, July 28, 2014
Excellent.
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Marsh Price
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Sunday, July 27, 2014
Convenient pickup and return procedures
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Mirabelle Ingersoll
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, January 21, 2014
Friendly, fast, will choose them again next time.
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Herbert Jordan
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Sunday, March 23, 2014
The car is a bit old with some scratches and maintenance is average.
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Genevieve
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Monday, February 10, 2014
The staff have a good attitude, but since they are new, they are not very familiar with the business. Returning the car is quick and convenient. However, there are often few good cars available, and it is difficult to get the reserved model. You can only borrow a similar type of car.
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Murphy Bernard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Wednesday, February 12, 2014
Satisfied
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Beau Bentham
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Tuesday, February 18, 2014
Initially, they miscalculated the price and charged me more than the actual amount. I noticed it after I received a notification while I was already driving. They said they would refund the difference when I return the car, but I also need to confirm with my bank in China.
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Conrad Wilhelmina
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Thursday, February 28, 2019
Even after buying the most expensive insurance, they still recommended an additional $10 insurance, claiming the one I purchased was not comprehensive enough. Frankly, I have no idea what's missing, but their attitude was relatively good.
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David Noah
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Wednesday, January 25, 2017
Alamo on Oahu is about a ten-minute drive from Honolulu International Airport, with a shuttle bus provided by Alamo. However, the driver of the return shuttle to the airport misunderstood our accent and dropped us off at the international departure hall, although we were actually flying with Iceland Air to the Big Island. Iceland Air's counter is next to the Hawaiian Airlines entrance in an inconspicuous row of low buildings. We walked for about fifteen minutes from the international departure hall, asking for directions along the way. Luckily, we had plenty of time, but it was still quite stressful. The wait time in line wasn't long; we were attended to right after the previous customer finished. Since we had just arrived in Hawaii, we weren't very familiar with the car rental process and policies. We asked a lot of questions, and the staff patiently answered all of them. It was our first time picking up a car, so we had many questions about the car's condition. Thanks to the staff's patience, we felt confident enough to start our trip.
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Boyce Sharp
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Thursday, October 19, 2017
The queue moved quickly and there were no additional sales pitches. Although the selection of models wasn't large, the condition and features of the cars were good.
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Blanche Poe
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, November 8, 2016
The car was new and the rental process was convenient.
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Hilary Rusk
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, February 4, 2017
Great! Fast service! High efficiency! Good service!
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Laurel Ellis
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, November 21, 2017
Wide selection of vehicles and excellent service
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Booth Whittier
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, July 17, 2017
Professional and efficient rental service. Since the originally designated car had a small trunk, they thoughtfully upgraded us for free to a Volkswagen Beetle.
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Rodney Raman
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Tuesday, November 22, 2016
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Elliot Strachey
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, July 24, 2017
It was really fast and convenient
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Olivia Jeremiah
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, July 25, 2017
Great, very professional and convenient
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Norma Gibbon
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Friday, February 10, 2017
Very convenient and excellent.
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Griffith Anderson
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Wednesday, August 2, 2017
Convenient and fast
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Tobey Dorothy
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Sunday, August 6, 2017
They didn't push any products, just asked if I needed to prepay for gas, which was a good deal. I agreed.
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Walker Boyle
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 20, 2018
Pretty good overall, but the shuttle bus from the airport to the rental location was hard to find. The car was fine, not new but not old either.
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Gabriel Frances
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, December 11, 2016
Friendly, convenient, fast, highly recommended.
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Marlon Gosse
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Sunday, March 4, 2018
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Enid I.
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, April 18, 2017
Very good
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Ed Geordie
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, September 25, 2017
Very good
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Everley Burke
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Sunday, January 22, 2017
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Marina Pitman
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Sunday, October 8, 2017
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Archibald Samuel
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, May 28, 2017
High cost performance
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Quinn Dickey
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Sunday, May 6, 2018
Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.
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Ellis Abbot(t)
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, May 6, 2018
Friendly and convenient
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Julian Holt
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, October 20, 2018
Good
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Perry Lytton
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 8, 2018
No lines, went directly to handle the paperwork. If there are language barriers, you can coordinate via the QEEQ platform. Everything went smoothly overall.
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Una Coleridge
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Friday, March 29, 2019
Took the company's shuttle in the rental car area. The process was simple, and returning the car was convenient by setting up the GPS. Free upgrade to an SUV.
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Verna Howard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Wednesday, June 27, 2018
Fast and convenient, great service attitude with smiles
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Jason Burne-Jones
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Thursday, August 30, 2018
Very satisfied
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Bart Ernest
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Friday, August 31, 2018
There were several counters, not many people in line, got the car quickly. They recommended upgrading the insurance but weren't pushy.
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Oswald Norris
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Monday, November 12, 2018
Simple, convenient, and orderly
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Emmanuel Field
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Monday, July 9, 2018
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Venus Wells
Hawaii - Oahu Island (honolulu)
4 /10 Average
Reviewed: Thursday, September 13, 2018
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Herbert Ted
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, November 25, 2018
Misleading sales practices during pickup
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Kevin MacPherson
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, June 2, 2018
No waiting in line, rent as soon as you enter.
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Oscar Evelina
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Thursday, July 19, 2018
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Jason Burne-Jones
Hawaii - Oahu Island (honolulu)
2 /10 Poor
Reviewed: Sunday, July 29, 2018
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Adair Romeo
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Wednesday, August 1, 2018
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Sophia Cook(e)
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Friday, August 3, 2018
The process was very simple, but the rental staff will routinely ask if you want to add insurance or pre-purchase a tank of gas, etc. I understand it's their job, just say NO and they won't pressure you. There was almost no waiting, and the whole process, including getting the car, took about 15 minutes, which was very smooth.
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Fitch Euphemia
Hawaii - Oahu Island (honolulu)
2 /10 Poor
Reviewed: Wednesday, November 18, 2020
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Blanche Richard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Tuesday, October 8, 2019
Had a great conversation with the Alamo representative. Everything went smoothly, no extra charges were added.
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Flora Bess
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, July 7, 2019
Very good
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Louis Barney
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, August 25, 2019
They don't push insurance.
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Katherine Alick
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Friday, May 23, 2025
The process of paperwork and car pickup was quite convenient.
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