The pickup was relatively quick, but the staff's attitude was mediocre. We had to queue up to explain scratches and other concerns, which wasted a lot of time.

Alamo on Oahu is about a ten-minute drive from Honolulu International Airport, with a shuttle bus provided by Alamo. However, the driver of the return shuttle to the airport misunderstood our accent and dropped us off at the international departure hall, although we were actually flying with Iceland Air to the Big Island. Iceland Air's counter is next to the Hawaiian Airlines entrance in an inconspicuous row of low buildings. We walked for about fifteen minutes from the international departure hall, asking for directions along the way. Luckily, we had plenty of time, but it was still quite stressful. The wait time in line wasn't long; we were attended to right after the previous customer finished. Since we had just arrived in Hawaii, we weren't very familiar with the car rental process and policies. We asked a lot of questions, and the staff patiently answered all of them. It was our first time picking up a car, so we had many questions about the car's condition. Thanks to the staff's patience, we felt confident enough to start our trip.

The front desk staff were quite good, and the return staff also had a good attitude. However, the pickup staff seemed to have a noticeable bias against Chinese people, which affected the overall rating. It may be because the pickup time was quite late (16:00), there were very few cars to choose from, and the car's condition was not great.

Brand new 2015 Mustang Convertible with only 15 miles on it when picked up! Feels like a steal! Got an extra tank of gas for just $44, much cheaper than back home. Staff's attitude was similar to what you'd find back home, just average. Returning the car was quite convenient. Parked the car and let them check the fuel gauge and odometer, then I was done. Shuttle buses were available for pickup and drop off, and the wait time wasn't long.

　我々の人数と荷物のボリュームを見た出発店のスタッフの勧めで、エスカレードへ割安に有償グレードアップを紹介してくれました。 ４年ほど所有していたので乗りなれていましたが、予約サイトでは２倍位のレンタル料金の差が有り諦めていました。 　実際に予約車輛では空港からホテルまではスーツケースを抱いての乗車覚悟したので助かりました。 また、エスカレードのナビはスマホのグーグルと連動可能なので日本語ナビは不要となり、結果、トータルのレンタル料は差額が１日１０ドル程でお得にラッキーでした。

満足コースでしたが、肝心の対人対物保険に加入していませんでした、ロードサービスや搭乗者保険よりも重要なので当初より必ず含むべきです。