Excellent value.

Quick service, clear communication, and very friendly staff.

Cultural differences between Chinese and Western cultures made communication challenging, but their attitude was earnest.

No need to stand in line for pickup, no upselling, and quick return process.

Amazing experience! I was nervous about hiring abroad as you read so many horror stories about being over charged at the airport. After booking online I then phoned my local branch here in Scotland - they checked my booking confirmed I had all insurance I needed. Arrived at airport - amazing first class customer service from this lovely girl. Then collected car literally 5 minutes later.

Will recommend! Will use again

Counter staff added extra options to my booking without my approval. Good thing I picked up on the extra charges and told him to remove it. While it's to Alamo's interest to get customers to buy more options/extras, it's ethically wrong to sneakily add the options to the reservation without consent.