There was a tiny bit of a language barrier. I had to double‑check the insurance details with the staff three or four times, but in the end there were no surprise add‑ons and everything extra was confirmed as not included. Booking was for one driver.

Avis is really convenient, and the JFK airport drop-off location is easy to use. The navigation is clear and straightforward.

Very good

The rental location is in the city center, which is quite convenient. We walked around the city before picking up the car and there was almost no queue. The staff's attitude was average. They didn't check the order carefully and still asked us to pay for an additional driver. It took some effort to communicate in broken English and show them the order before they understood. This made me a bit anxious since my English isn't very good. A kind lady from Guangdong helped us with the car pickup, and she was pretty friendly.