We waited for a long time during pickup, and the car was not provided according to the booked category. There were limited options available—either an electric vehicle or this Mustang. We had no choice but to select the Mustang. Luckily, we didn't have much luggage.

It took me an hour to get the car after finishing the paperwork. The staff said they wanted to make sure everything was fine, but it was obvious the car wasn't ready. After I pushed them, they finally gave me a car. I had already bought full insurance, but the rental company claimed I only had their basic insurance and asked me to buy additional coverage, which was strange. Everything else was fine.

Satisfied

A very satisfying car rental experience.

The car we received was a Nissan Altima. It was a very good car and drove smoothly. It was spacious and sufficient for our family of four. I also found the Hertz staff at the Madison Airport counter very friendly and helpful. Overall a good experience!

It was a good experience, though as a first time user, it took me a while to get familiar with the platform. I do not know what the Price Protector was or what it did. I would have loved to get a lower price on my purchase, of course!