Great experience and best value

Good

The billing from the car rental company was completely different from what was advertised on the website. They inexplicably charged us more than three times the original price. My friend rented the same car model from Avis, which was more than half the price compared to Hertz. Also, the Hertz San Francisco Airport branch didn't have the Mustang model at all. I really don't know how your company is coordinating with them. The experience was terrible.

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.

The car pickup process was fairly smooth, except for the Hertz staff aggressively pushing insurance, and the parking lot instructions were not clear enough.

Quick easy pickup and drop off, no problems whatsoever, thanks

Everything worked very smoothly, no issues and will definitely use this company for future rentals