Surprising rental

Overall, very good.

The car was fine however we needed to wait for over 2 hours to pick up the car - this is shocking amount of time wasted especially with the 8 months old baby. The waiting time was probably the worse thing about the whole experience. Everything else was very good.

Straight forward and easy to understand process. What's app reminders are a nice touch.

The service attitude was very poor. I don’t know if it was because I am Chinese or Asian, but the staff spoke to me in a very sharp and raised voice. The rental hall was quiet, and everyone’s eyes were on me. Did I say something inappropriate? I just asked why I was told I would be charged for a full tank of gas when I was supposed to return it with a full tank. After answering impatiently, they didn’t stop and continued to complain loudly about why I needed so long to read the contract. Is it such a waste of time if I check the contract for five minutes? How else would I know if there are problems? Do you really need to attract everyone's attention?

The car was very new, a Ford Galaxy with only 7KM on the odometer. However, it didn't have a parking radar, which can be quite inconvenient for those used to relying on such systems back home.

The desk clerk explained me that they'll give me an upgrade for the same price + the fuel and in the end I ended up paying 250E for the upgrade. Disappointing experience, I'll steer clear of Budget in the future and I'll think twice before accepting any such "free" upgrades :-(