Surprising rental

The staff at the rental company were honestly amazing. Super friendly, easy to talk to, and all the paperwork was handled really smoothly. Even when their system went down that day, they switched to filling everything out by hand and still got it done really fast.

Very quick and smooth pick-up and drop-off process. Also they did not try to upsell me their own coverage package (I had one via Qeeq) as most rental companies try to do. Kudos!

One of the best prices available for rental vehicles, let alone via the bigger and better-known companies (Avis, Budget, etc). Very easy booking process and good information provided regarding pickup and dropoff process. Good customer-focused experience!

They promote their products and car models, but in a friendly manner

Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.

Das war alles reibungslos

Terrible. They upsold me someting I had NO idea I was even purchasing because I had already paid with easyrentcars. They did not tell me I was BUYING ADDTIONAL coverage. The amount was the exact same as what I paid through easyrentcars.com so when I got double charged. I was SHOCked to hear I was given optional insurance. They did NOT tell me this.