It was just ok.

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!

When renting the car, we were only informed about one option for ezpass rental at $16.99 per day, without mentioning any other alternatives. After 9 days of rental, the total cost including service fee and tax was $145. However, we only needed the toll pass for 3 days. We could have chosen to pay the ezpass rental fee and then pay the actual toll charges. Additionally, Thrifty's ezapass rental fee is higher than other rental companies at $12.99 per day. The slight savings on the car rental fee does not offset the higher toll device rental fee.

The service for picking up, switching, and returning the car was excellent. I purchased the roadside assistance insurance recommended by the receptionist when picking up the car. However, when I had a flat tire, the assistance hotline was busy for 2 hours. What's the point of the roadside assistance insurance? I hope to get a refund for the insurance.

Best price for LAX. No pushy sales tactics, no problems at drop off, all very smooth and professional. Got to choose any economy or compact car I wanted.

Booking was smooth, best price and notifications emailed to me when anything needs to be done.

Like: The support customer care is excellent , as i sent a few emails , and made call, all staff get clear information.
Dislike: When making a call all the different department ( this is normal for all companies ) but takes time etc.