Average

The staff were very friendly when picking up and returning the car. Since my English is not very good, they were very patient. The procedures were quick and we didn't have to wait long.

Both pickup and drop-off were very quick. We delayed the car pickup by two hours and correspondingly extended the drop-off, and there were no extra charges. After clarifying the unclear fees, we were not forced to buy insurance. Very professional. When inquiring about a children's booster seat, the customer service was very patient in telling us where to buy one. Great service.

As expected from a major company, the service was excellent, the store was large, and they had many car models. Both renting and returning the car were very quick.

The payment from the car rental order wasn't linked to the Hertz location in Salt Lake City. It took them over an hour to sort it out, and they were very impatient. Our clients were also waiting, and we needed to get on the road. Whose time is valuable?

Like: We rented a car for a trip to Canada. Car was clean and the price was good. They were out of the car we reserved, so they upgraded us at no charge. Nice surprise!