Wanted a jeep

Overall it's okay, this is my third time using Dollar. Pros: It's cheap and the car condition is decent (Hertz is better but more expensive). Friendly reminder: If you're renting without a US ID, you need to buy third-party insurance. On the platform, you can just buy the basic third-party insurance because the staff in the US will almost enforcefully upsell their road assistance (personal experience: even if you buy the full insurance package on the platform, they'll still try to sell you their insurance). The advantage of buying their upsold insurance is that you can freely choose your car (same class), but if you don't accept it, your vehicle will be fixed (based on experiences in Los Angeles and Orlando; unsure about other places). Just for your reference.

Our pickup location in Phoenix was low on vehicles so we had an extended wait time (over 30 minutes) and ended up receiving a free upgrade to a premium model 4-door sedan and a discount voucher for a future rental. Staff was apologetic and very friendly. Our drop-off in Salt Lake City was a breeze -- staff took our key and we were on our way in under a minute. Great experience. We will rent from Dollar again.