CAR RENTAL REVIEWS ON DRIVELINE RENTAL AT MELBOURNE AIRPORT, MEL

I reserved a Corolla or a similar model, but actually received an MG3, which is clearly a downgrade. Although the car's mileage was not high, its condition was mediocre. The power steering had issues, making it heavy and difficult to keep straight. The engine lacked power, likely due to poor lubrication and delayed maintenance. When the car rental company processed the credit card pre-authorization deposit, it was done as a transaction. As a result, when the money was refunded, I had to withdraw the excess payment at the bank, causing unnecessary hassle. On a positive note, the company was not strict about the return time. Technically, I used the car for an extra half-day without issue, which was considerate. The staff were Chinese, so communication was seamless.

Not enough staff, resulting in poor service. When returning the car, there was a middle-aged lady who was very slow and unhelpful. Although we arrived first, she served a foreigner who came after us. We waited at the drop-off point for 40 minutes before she finally drove us to the airport. She even asked us to keep an eye on the office door. Extremely poor service.

The service was good and thorough. The staff were also friendly.

Very satisfied, the staff service was excellent.

Great service, they provide airport pickup and drop-off for renting and returning the car.

This is a scam company covered under Google that cheats customers out of their deposits. Everyone should avoid renting from them. My rating on Google: 1 star. They don't even have their own website.

Good overall.

Very satisfied!

Excellent!

Very satisfied

Pretty good

Very satisfied

Pros: Chinese-speaking service, very good service Cons: Car was downgraded without any compensation

The staff were very friendly and responsive to all questions. However, there seemed to be some issues on the day, as the shuttle service for picking up the car was significantly delayed. Additionally, the driver was new and unfamiliar with the route, taking the wrong roads, which resulted in a 3-hour delay for the car pickup. When I returned the car to the store, I was told I could be shuttled to the airport as long as I returned the car on time. But later, when I called, they asked me to arrange my own transportation and send a photo of the receipt for reimbursement. However, I have not received the refund until now.

The service attitude was great, and they were helpful in explaining some driving tips!

Great service and responsive to questions.