The staff were very friendly and responsive to all questions. However, there seemed to be some issues on the day, as the shuttle service for picking up the car was significantly delayed. Additionally, the driver was new and unfamiliar with the route, taking the wrong roads, which resulted in a 3-hour delay for the car pickup. When I returned the car to the store, I was told I could be shuttled to the airport as long as I returned the car on time. But later, when I called, they asked me to arrange my own transportation and send a photo of the receipt for reimbursement. However, I have not received the refund until now.