Friendly approachable

Good experience

The staff at the pick-up point were very friendly and always had a smile on their faces. There were no additional sales pitches. I had booked a Ford Focus but was upgraded for free to a Mercedes A180. However, there were quite a few people picking up cars, so the wait time was a bit long. Europcar didn't have too many customers compared to Avis next door, which had an extremely long line. Since Northern Ireland and Ireland are on a separate island without road connections to other countries, it’s harder for cars from other regions to come over, so there are more people renting cars here.

1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.

It was great.

Excellent offers compared to others.

Customer service bad. And didn’t help with questions so I overpaid