Satisfied

Be sure to check pick up location times. On weekends, this location does not open until 11am yet we arrived at 09:30. Had to wait 1 1/2hrs for staff to arrive and when they finally did, it took nearly a 1/2hr to check in with them. After looking at the fine print, this information was on my voucher so it was my fault for not being aware. .

Booking process is simple and straightforward. All options are easily laid out and clear. Just make sure you read the fine print. Also, Qeeq’s option to cancel right up until the last minute is the best in the business.

Long queues at the counter with only 2 member of staff. Drop off no member of staff available.

I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.

Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.