Not very happy

Thumbs up for Milan Airport Europcar! The process was simple and efficient. Although I prepared thoroughly and was cautious, there was actually no need for extra measures. At the branch, you first get a number at the self-service kiosk and wait for your turn (no need to stand in line). When called, just present Europcar's official booking number (turns out you only need Europcar's number, not the booking platform's number). Since we purchased the full insurance from Europcar in advance—which is the highest level of coverage—the process was streamlined. For example, the car company only charged a €100 deposit pre-authorization (according to Europcar's terms, full insurance only requires €100 deposit; I had printed this detail out but didn’t need to show it). They directly handed over the car keys and let you pick up the car from the garage, skipping the vehicle inspection process (though I still took a video of the car just in case, but it ended up being unnecessary). In the garage, a staff member saw I had the car keys and told me I could simply drive away. The vehicle damage was already clearly documented in my agreement, and my insurance covered any possible damages without requiring compensation from me. I asked, 'So easy?' and he replied, 'Yes.' Indeed, everything was very easy. I drove off with the car, and navigation apps like AutoNavi worked perfectly well in Europe. Returning the car was self-service; just park in the designated return area and drop the keys into the return box. It was much more straightforward compared to rental companies in China. When driving to Switzerland, as a highway pass was needed, we bought one and stuck it to the car window. Future renters of this car will get to use it for free. Within 24 hours, I received the Europcar bill, which only charged €40+ for taxes. The rental experience ended smoothly. Starting from Milan, we visited France, Switzerland, and finally returned to Italy. It was a very pleasant car rental experience—absolutely Nice!

No hidden charges. Smooth pick-up and drop-off process. Booked a Volkswagen Tiguan but received a free upgrade to an Alfa Romeo Tonale.

Fairly smooth process

Very satisfied