Все суппер

Picking up the car was very convenient, no need to queue. The process was simple, and the rented car was brand new. The entire experience felt great.

Service attitude was mediocre, and they did not explain insurance claims and prices clearly.

Very good.

It was acceptable. They washed the car and handed it directly to us.

The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.