europcar probably for last time

This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.

Very satisfied, returning the car was easy.

The car rental service attitude was quite good. At pickup, I asked the staff to carefully document the unregistered scratches on the car. The return process was very quick.

Got the car on schedule, chose a Volkswagen Golf, but received a black sedan, checked and it was an Opel with damage all over. Wanted to switch to a smaller car for a female driver but was told none available. Took over half an hour to document the damages. Later had a flat tire and was transferred to the train station branch with more cars. Asked to upgrade at a cost but was offered a different car after seeing its picture. Ended up with a 15,000 km Citroen, which was different from the picture and had a smaller trunk, not as good as the Golf. Communication issues made it worse, but the staff patiently resolved it.