europcar probably for last time

Extremely satisfied, 10 stars!

Initially, they kept insisting I pay extra to upgrade the car and, after I refused, they aggressively pushed insurance on me. In the end, they didn’t even have the model I booked and gave me an SUV instead, which caused me a lot of trouble because the roads in Mallorca are extremely narrow, and the parking spaces are very small.

Very good.

Hidden insurance costs are a major issue. It feels like the information provided on the platform and the full insurance purchased were not properly synced with the rental company, so all the paperwork had to be redone. Renting on-site might be more reliable.

Extremely dissatisfied with this deceitful and fraudulent car rental company. The car I was given had no logo (they intentionally gave us a problematic car that was hard to notice, probably to make us pay extra at return and buy their insurance. We already had full insurance and didn't agree). From where the logo was supposed to be, it was clear it had been missing for a long time. We didn't notice or document it until after we left. When returning the car, we provided photo evidence and timestamps, but they refused to acknowledge it and demanded compensation. Any damage to the car should have been recorded, but they still denied it. It seems like a common tactic to extort money. If renters notice the issues, they note it; if not, they get scammed. Another renter, also Chinese, faced a similar problem and was arguing with the company because they were charged for undetectable hardware issues. This is the first time I've encountered such blatant fraud from a car rental company. Never ever rent from this company at Madrid Airport. Many other options are available, avoid this one at all costs!