europcar probably for last time

The service was quite good.

The car model provided at pickup was very small and different from the one described. Changing to a different model required additional payment. Initially, they said it would cost 50 euros per day, but after negotiation, it was reduced to 20 euros per day. In the end, we did not switch cars and made do with the one provided. At the time of return, the rental company looked for issues. Although there were no scratches during the entire rental period, they claimed the underside of the car was scratched. Since the video taken during pickup did not cover the underside, we ended up paying 180 euros in compensation. Fortunately, we had purchased domestic car insurance, so this cost can be reimbursed.

It's okay, but there are a bit too few staff members.

Very satisfied.

I requested Chinese service when renting the car, but there was none available on site. Luckily, one of our companions spoke English.