Overall satisfied.

Very satisfied, and the condition and model of the car were great. Spain is perfect for road trips; 98% of the highways are toll-free. Except for some congestion around Madrid and Barcelona city areas, other highways are wide and have very few cars. However, roads in certain old town areas can be quite narrow, requiring extra caution. During our 12-day trip across Spain covering 3100 km, renting a car was the best choice.

Highly satisfied, the staff were very professional

The staff had a pretty good attitude. They asked if I needed additional insurance, and when I declined, they didn’t delay anything; the procedures were handled quite quickly. They were very diligent during the car inspection and proactively pointed out existing damages on the vehicle. If the car’s condition was not suitable, they were willing to coordinate a replacement. Initially, I reserved a 5+2 seat car, but they gave me an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The car exchange was smooth (but if I booked a seven-seater, why did they give me a five-seater in the first place?).

Different car what given. Expect a hybrid but was given petrol. However it is a nice car to drive.

Good customer service with good price offered.