Trámites rápidos pero te imponen suplementos de seguro.

The rental company added insurance fees without our consent during the pickup process. Even after informing them that we didn’t need it, they took advantage of our limited language skills and still added the insurance. They didn’t communicate the type of insurance they were adding, leading to unnecessary extra expenses. Totally untrustworthy!

Very good.

The booked BMW 2 Series wasn't available, and switching to a Peugeot or Fiat required an additional 15 euros per day. Changed to a Lexus UX, and the price jumped from 184 euros to 800 euros. After negotiating for a long time, lowered it to 470 euros. This was the worst car rental experience. Waited in line for 45 minutes only to find out none of the reserved cars were available. They were upgrading vehicles, and customers were not happy, leading to arguments.

The car rental office is outside Catania airport, together with ABIS, but not far. As I arrived at 11:45 PM, I was worried they might be closed, but an attendant was still there and wasn’t impatient at all. Although the vehicle was not what I had initially expected, it was late, and I couldn't argue about it, as it was QEEQ's fault. Overall, I am satisfied.

Only thing is have to wait for long time when pick up the car