Upgraded but was it actually a good deal?

Very simple and convenient, but the return location is a bit hard to find. It's recommended not to return the car in the city center. However, the return process is quite simple; just park the car and hand over the keys without any inspection.

I rented a car in France and encountered a car malfunction in Germany. I had to call France to contact the international center and then find local towing services. The car was parked at the hotel, and I gave the towing address as the hotel. After explaining the situation to the front desk, I went back to my room to wait. The tow truck driver drove around the area near the hotel, didn't see my car with its hazard lights on, and just left without asking at the hotel front desk. As a result, I had to move the car to the hotel entrance, turn on the hazard lights, and wait by the roadside for over half an hour. The city had only one office, and it happened to be a public holiday in Germany. After the car was towed, I had to go to the office the next day to get another car. The local staff only learned about the car problem when I arrived and took the car for repair. The office was small and couldn’t arrange a direct replacement, so I had to wait an hour for the repair. If the car couldn’t be fixed, I might have had to wait another hour or more for a replacement from another location.

Their efficiency is very slow

Nous avons peiné à trouver le comptoir, apres 8h de vol, ce n'est pas agréable de courir dans l'aéroport. cependant nous avons été très bien reçu et une voiture en lien avec nos besoins nous a été confiée. Un seul point au sous-sol ou une meilleure signalétique pour indiquer l'emplacement du comptoir serait bénéfique.

Plateforme ok et plutôt Claire à comprendre mais cela ne remplace pas le contact humain car nous avons bénéficié d'un autre type de véhicule plus adapté à notre séjour.

They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.