Average experience. Arrived early but had to wait an additional two hours because the car wasn't ready. Management seemed a bit disorganized. The substitute vehicle was a Mazda SUV, but the key was out of battery and couldn't start. Although we eventually got a similar vehicle, the two-hour delay was frustrating. Booking through Budget might be cost-effective, but the service is subpar. I recommend considering other companies.
Service was warm and thorough, considerate of customers. Our 15-day trip across the three Hawaiian islands would have been impossible without the rental car. The car rental played a crucial role in enabling a perfect trip.
About QEEQ:8.0/10
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Customer Service
Very good
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