Easy driving

Overall, it was quite good. However, I received a charge of £55.73 the day after returning the car without any explanation or email.

For the first rental, we initially chose an Audi A4 estate, but were informed it was unavailable and only a Kia was left. They persuaded us to pay an extra £350 for an upgrade. The second rental experience was even worse. Despite already purchasing full insurance, they added an extra charge of £88 for insurance. When we arrived to return the car at the agreed time, the store was already closed. We didn't receive a detailed bill upon return, and after returning to our country, we found an additional charge of over £200 without any explanation. Our complaint remains unresolved to this day.

Clear address, detailed instructions, smooth pick-up and return, no extra charges. ^_^ Thumbs up ^_^

Car was a work van but luckily some great staff at pick up point helped us

Like: Smooth transaction. Loved the option to by full tank of fuel and return it empty.
Dislike: N/A