Easy driving

Excellent

The process was very fast and simple, everything was completed in about 10 minutes.

Very fast and organized

Car had rubbish in it. Parking tickets from 5th July. Rubbish in rear door and under seats. Waited a long time to collect the vehicle, girl was doing something on her phone and didn’t say anything and ignored the customers, she apologised once she served me but kept having to help the other lady when serving me so was distracted. On the plus side, I booked a 2 seater van because there was only 2 of us, but got an 8 seater VW caddy instead which was lovely to drive. Drop off guys weren’t to friendly and not anything to direct customers to wait by the car until someone comes so everyone was walking to the booth then having to wall back to the car.

Great. Brings up 2 seater vehicles which was good as I tried other sites and they only brought up cars at £90 minimum, I only had one passenger. Your site was great, I didn’t even think to check for a 2 seater van but this was only £25. Great site, 2nd time I have used it. Great.

Pre-check prior to hire was not rigourous enough - this resulted in me being charged for stowed tyre inflator. This was apparently missing on my returning the van. So it was missing when I drove the vehicle off - unbeknown to me. For stowed (therefore hidden) parts, rental companies should have checklist of items renters need to check before leaving the forecourt. Wholly unreasonable for hire companies to expect renters to have mental list of all hidden equipment (spare tyre, jack, high viz jacket, triangle etc etc) that they need to check before leaving so that they do not get charged excesses on return! I contested this with Hertz and they waived the charge fortunately. But unpleasant.