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Reviewed: Sun, Aug 18, 2019
About Hertz: 9.0 /10
I booked a 7 seat vehicle as I wanted to be able to fit in 7 people. The car had 7 seats but could not possibly have say anyone in the third row. This was a bit disappointing.
About QEEQ: 8.0 /10
Mini Van | Renault Scenic 7 Seats or similar

Relevant Reviews on Hertz in Spain

Myra Lawrence

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Reviewed: Mon, Jan 6, 2025
About Hertz: 2.0 /10
We arrived three hours earlier than our original pickup time (booked for 11:00 AM, but we got there at 8:00 AM). The staff first asked if we wanted to purchase additional full insurance. I said we already had it, and then they informed me that the car I booked wasn’t available. They suggested switching to another car but asked for an additional cost of nearly 200 euros. I declined and was then told I had to wait for the full three hours. I suggested an earlier pickup and return, but they flatly refused. Even at 10:50 AM, when I proposed handling the paperwork and waiting until 11:00 to pick up the car, they still refused, claiming the keys weren’t delivered yet and insisted that I wait until exactly 11:00 AM, not a minute earlier. However, the keys didn’t arrive anyway, and the car wasn’t even the model I originally booked. It felt like they were trying to punish me for not purchasing additional insurance or upgrading. They kept emphasizing compliance with the rental contract terms, even claiming that me standing in front of their store affected their work. It was ridiculous! Such a large space, yet they were clearly being deliberately difficult. I’ve rented cars many times both domestically and internationally, and this is the first time I’ve ever encountered something like this. While they technically had the right to do so, it showed a lack of basic decency. (Additionally, the rental introduction mentioned a €16 charge for driving into Portugal, but they actually charged €30. I plan to resolve this with the rental platform.)

Ted Margery

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Reviewed: Sat, Dec 28, 2024
About Hertz: 10.0 /10
Efficient pickup and return process, staff are friendly and professional.
About QEEQ: 10.0 /10

Wallis O'Casey

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Reviewed: Sat, Oct 5, 2024
About Hertz: 6.0 /10
Overall, it was okay. It took about an hour to get the car at the store. There was only one staff member who didn't speak much English, working very slowly and trying to upsell additional insurance. When renting the car, you have to go to the B2 parking garage to locate the vehicle yourself and figure out how to connect Bluetooth and set up navigation. Midway through, I tried to contact the rental company about return details, but the call had endless automated messages, and no one answered.

Robert Joseph

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Reviewed: Thu, Jan 11, 2024
About Hertz: 10.0 /10
Friendly, fast, professional
About QEEQ: 10.0 /10

Griselda Nathaniei

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Reviewed: Wed, Feb 27, 2019
About Hertz: 6.0 /10
The Hertz pickup location had no Chinese-speaking staff and not very accommodating with English either. Overall service was average. The drop-off point's dropbox was very hard to find, very difficult.
About QEEQ: 10.0 /10

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