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Excellent value for money from EasyRentCars; poor customer service from Europcar.

Reviewed: Thu, Aug 15, 2019
About Europcar: 7.7 /10
The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.
About QEEQ: 10.0 /10
Very easy process and by far the cheapest car hire I could see online.
Compact | Hyundai i30 or similar

Relevant Reviews on Europcar in United Kingdom

Karen Jackson

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Reviewed: Thu, May 23, 2024
About Europcar: 10.0 /10
Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.
About QEEQ: 10.0 /10

Annie H

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Economy | Vauxhall Corsa or similar
Reviewed: Tue, Oct 25, 2022
About Europcar: 9.0 /10
I got an upgraded car because the one I had ordered wasn't available. The collection and drop-off service was timely and excellent. It was quite a long walk from the terminal at Newquay airport to the collection point so bear this in mind if you have mobility problems.
About QEEQ: 10.0 /10
A perfect experience. Many thanks.

Anthony

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Intermediate | Skoda Octavia or similar
Reviewed: Wed, Dec 11, 2019
“Slow check in, nice car, easy drop off.”
About Europcar: 8.7 /10
Slow pick up process. Not clear that digital registration required upon arrival. Queue jumping for ‘priority’ customers whilst the rest wait.
About QEEQ: 10.0 /10

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Full Size Van | Volkswagen Sharan or similar
Reviewed: Wed, Jul 10, 2019
About Europcar: 6.0 /10
Pick up took nearly 2 hours, there was rubbish left in the car. Car had engine trouble that could have been easily avoided by Europcar. Extremely disappointing experience. Will not recommend or use again.
About QEEQ: 8.0 /10
Easyrent cars was straightforward with good customer service.

A.Hamdard

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Small SUV | Nissan Qashqai or similar
Reviewed: Sun, Jun 9, 2019
About Europcar: 10.0 /10
Excellent customer service very friendly people and desk
About QEEQ: 10.0 /10
Excellent customer service very friendly

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