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Excellent value for money from EasyRentCars; poor customer service from Europcar.

Reviewed: Thu, Aug 15, 2019
About Europcar: 7.7 /10
The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.
About QEEQ: 10.0 /10
Very easy process and by far the cheapest car hire I could see online.
Compact | Hyundai i30 or similar

Relevant Reviews on Europcar in United Kingdom

Beacher Eve

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Reviewed: Thu, Oct 10, 2024
About Europcar: 6.0 /10

Thera Jeames

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Reviewed: Mon, Aug 5, 2024
About Europcar: 10.0 /10
When picking up the car, they noticed we had a lot of luggage and upgraded us to a larger vehicle at the same price. The car was brand new, easy to operate, and the service was excellent. Returning the car was a bit difficult to locate, and we ended up paying a £5 parking fee after spending 2 minutes in the airport parking lot. The deposit was refunded the next day, which was very good.
About QEEQ: 10.0 /10

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Medium SUV | Toyota RAV4 or similar
Reviewed: Thu, Nov 7, 2019
About Europcar: 6.0 /10
Terrible customer service!
About QEEQ: 10.0 /10

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Mini | Fiat 500 or similar
Reviewed: Thu, Jul 4, 2019
About Europcar: 9.6 /10
Please don't try to trick people by scaring them about insurance. Most people have comprehensive travel insurance and when they say they don't need your insurance you shouldn't proceed to scare them that it is not enough. trying to upgrade people to another car for Inflated prices is not good. I was offered an upgrade if I paid £15 a day _ this is more than I paid for the car I hired! I was told it woukd be more economic as it was diesel!!!! We didn't use more than 15 pounds of petrol a day.
About QEEQ: 8.0 /10

J.murcell

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Economy | Vauxhall Corsa or similar
Reviewed: Fri, Jan 19, 2018
“Great service/ easyrentcars”
About Europcar: 10.0 /10
Like: Easy straight forward no hidden charges

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