Not happy with the overall service received. Rentals should be quick and simple on holidays time is

JKozina

Italy

Reviewed: Wed, Aug 14, 2019

About AVIS: 7.0 /10

Poor customer service just could understand both he and she. English was Terrible. Not to mention it took over 1hr to pick up the vehicle. Speaking to the customers waiting around they also we're waiting over 1hr.

About QEEQ: 7.0 /10

AVIS

Arezzo

Italy

Medium SUV | Jeep Compass or similar

1 days rental

Relevant Reviews on AVIS in Italy

Jo Carey

Italy

1 days rental

AVIS

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Mon, Jun 9, 2025

About AVIS: 10.0 /10

Very good, top international chain.

About QEEQ: 10.0 /10

Marsh Carey

Italy

1 days rental

Reviewed: Mon, Sep 27, 2021

About AVIS: 2.0 /10

The staff's attitude was atrocious and the car model listed in the app was unavailable. They aggressively tried to upsell other models at an increased daily rate.

About QEEQ: 10.0 /10

Horace Spender

Italy

1 days rental

AVIS

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Sat, Apr 27, 2019

About AVIS: 2.0 /10

Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!